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Çizgi Teknoloji’s Interactive Next-Gen Interactive Passenger Information Kiosks scan a barcode from a passenger’s boarding pass or an e-ticket from their cell phone and provide directions to the correct gate. They also offer a real-time video chat ensuring an integrated customer-service solution while effectively reducing staffing costs.

ABOUT US

Çizgi Teknoloji was founded in 1994 in İstanbul, Turkey, with the desire to bring cutting-edge technology to their clients and three principal business areas: digital signage and kiosks, medical PC solutions, and industrial PC solutions. As Çizgi Teknoloji, Our focus on digital enhancements for unique working environments helped us become leaders in this area throughout Turkey and Europe. We take pride in providing the right solution to benefit our valued client’s immediate and long-term needs with the best technology available. 

CHALLENGES 

We specialize in meeting unique requests from our clients. 

Representatives of the new Istanbul International Airport, the world’s largest airport terminal, approached Çizgi Teknoloji about providing kiosks that could scan passenger ticket information and direct the passengers to the proper gate. Considering the size of this new aviation locale, it was no small task for us to undertake. 

This architectural marvel covers 76 million square meters (more than 818 million square feet or 18,780 acres) and will handle 90 million passengers a year in phase one of its operation. When the entire airport is completed in 2025, it will be able to handle 200 million passengers a year. That will make it the world’s largest airport and busiest for passenger traffic, almost doubling the current leader, Hartsfield-Jackson International Airport in Atlanta, Georgia, USA. 

A passenger trying to navigate this enormous facility could easily get turned around or become lost. 

''The manpower required to staff information desks to provide directions would be costly and inefficient on such an enormous scale, not to mention the need to provide interpreters for the myriad languages spoken in this international hub.''

To accommodate the needs of this disparate group of travellers, the airport turned to our team to create options that would allow passengers to have access to directions and information for navigating the massive location using only their boarding pass. This would eliminate the overwhelming logistical hassle and cost of staffing human interpreters throughout the facility. 

We have been designing and producing innovative technology products using industrial automation and IT since our founding in 1994. With experience in creating industrial PC, medical technology solutions, kiosks and digital signage to stay on the cutting edge of technology and provide optimum solutions for our clients, we were up to the challenge presented by the Istanbul airport. For Çizgi Teknoloji, represented an opportunity to demonstrate the outstanding abilities of a global audience by providing a durable, unique solution. 

Çizgi Teknoloji team developed a concept for a kiosk that could scan a barcode from a passenger’s boarding pass or an e-ticket from their cell phone, search the database of arriving and departing flights, and locate the gate number for the passenger’s flight. When the gate has been determined, the kiosk provides a map to direct passengers from the kiosk to the correct gate. Known as the Next Gen Interactive Passenger Information Kiosks, it required not only the ability to scan but offered a push-button for live video chat as well. 

Passengers using Artech Interactive Passenger Information Kiosks can access weather and time information at the airport and destination, the status of incoming and outgoing flights, arrival or departure times, and the location and information of the baggage collection bands of their flights with a single click.

We placed importance on the easy use of Artech Interactive Passenger Information Kiosks by every passenger. The user screens of kiosks are at a height that wheelchair users can easily operate.

Easily disinfectable Artech Interactive Passenger Information Kiosks with contactless call centre support, the danger of COVID-19 spread at Istanbul Airport is significantly reduced, and the airport gains the status of safe areas in terms of health.

These kiosks are placed in high traffic areas so they are easy to find and easy to use for passengers in a hurry to catch their flights.

RESULTS 

In its first three months of operation, from April to July 2019, the new Istanbul Airport served almost 16 million passengers, 100,000 flights, and was awarded the “Airport of the Year” by the International Airport Review for 2019 in the Reader’s Choice category. In 2020, the "5-Star Airport" award was awarded by the London-based international air transport research organization Skytrax.

While the award is certainly based on a variety of factors, one of them would have to be the convenience offered by the Interactive Passenger Information Kiosks designed by us, Çizgi Teknoloji.

For passengers, this means no more standing in crowds, staring at ever-changing reader boards filled with data for an overwhelming number of flights while searching for the correct one. The most current information is uploaded to the kiosks so that it is available on-demand for passengers in a hurry to find the correct gate. With more than 17,000 people a day making their way through the airport with their paper or digital boarding passes, tens of thousands of successful scans are being completed to help them find their way. Artech Interactive Passenger Information kiosks save time, stress, confusion, and crowds at the world’s largest airport, and that is no small achievement. 

As Çizgi Teknoloji, we are honoured to be a digitalization partner of this impressive Project with our Artech Interactive Passenger Information Kiosks.